GDPR Compliant · Fully Secure

Coebet Privacy Policy – Your Information How We Keep Your Data Safe

Every piece of information you share with Coebet is a trust we take seriously. On this page, learn exactly what data we collect, why we collect it, and how we keep it secure.

Updated: January 2026
Originally written in Bengali
GDPR Compliant

Our Core Principles of Data Protection

Coebet strictly follows 6 core principles of data protection

Minimum Data Collection

Coebet only collects information that is necessary to provide its services. Unnecessary data is neither requested nor stored.

AES-256 Encryption

All your data is stored with military-grade AES-256 encryption — a level of security that is virtually impossible to breach.

No Third-Party Sharing

Your personal information is never sold. Data is not shared with any third party except where required by law.

Purpose-Based Use

Data is used only for the purpose for which it was collected. Your consent is obtained before it is used for anything else.

Retention for a Defined Period

Data is securely deleted once it is no longer needed. We do not retain any information indefinitely.

Your Control

You have the right to view, correct, or delete your data at any time. Requests are processed within 30 days.

1. Introduction

Welcome to Coebet. This Privacy Policy ("Policy") explains how we collect, process, store, and protect your personal information when you use the Coebet platform.

We believe privacy is a fundamental right — not a privilege. That is why Coebet operates in compliance with international data protection law (GDPR) and applicable local regulations.

By using our platform, you agree to this Privacy Policy. If anything is unclear, please contact us before continuing to use the service.

Applicable to: This Policy applies to the Coebet website, mobile app, and all related services.

2. What Data Do We Collect?

Coebet may collect the following types of information:

Personal Identification Information:

  • Full name, date of birth, and nationality
  • Email Address & Mobile Number
  • Current residential address
  • National ID or passport number (for KYC verification)

Financial Information:

  • Deposit & Withdrawal History
  • Mobile banking number or bank account details
  • Transaction date, amount, and method

Technical Information:

  • IP Address & Device Type
  • Browser type and operating system
  • Session duration and activity logs on the platform
  • Data from Cookies & Similar Tracking Technologies
We never store your full payment card number, CVV, or PIN on our servers. This information is processed directly through a secure payment gateway.

3. How Is Data Collected?

Coebet collects information in the following ways:

  • Provided directly by you: Information you provide directly during registration, KYC verification, or when contacting support.
  • Automatically collected: Through cookies, log files, and similar technologies during your use of the platform.
  • From third parties: Through identity verification services as part of the KYC process.
  • Payment Processing: Transaction details required for mobile banking or bank transfers.

4. Purpose of Data Use

Your information is used solely for the following purposes:

  • For account creation and management
  • For KYC Identity Verification
  • Deposit & Withdrawal Processing
  • Customer Support & Issue Resolution
  • Fraud Detection & Prevention
  • To meet legal and regulatory obligations
  • Platform Improvement & User Experience Analysis
  • To inform you of relevant offers and bonuses, with your consent
Important: Your information is never used for marketing without your consent. You can opt out of marketing emails at any time.

5. Data Sharing Policy

Coebet never sells your personal information. However, limited data may be shared in specific circumstances:

Recipients Purpose Shared?
Payment Gateway Transaction Processing Yes (Limited)
KYC Verification Authority Identity Verification Yes (Limited)
Law Enforcement Agencies Legal Obligations By Order Only
Advertisers Marketing Never
Data Brokers Data Sales Never

Third parties with whom data is shared are contractually bound to maintain the same data protection standards as Coebet.

6. Data Protection Measures

Coebet uses industry-leading technology to protect your data. No system is 100% impenetrable — but we are always committed to maintaining the highest level of security possible.

  • SSL/TLS Encryption: All communications on the website and app are encrypted.
  • AES-256 Storage: Stored data is protected with military-grade encryption.
  • Two-Factor Authentication (2FA): An additional layer of security for account access.
  • Regular Security Audits: Systems are regularly audited by independent experts.
  • Access Control: Only authorized personnel have access to your data.
  • Incident Response: Affected users will be notified within 72 hours of a data breach.

8. Your Rights

Under GDPR and international data protection laws, you have the following rights:

Right to Access

You have the right to know what information we hold about you.

Right to Rectification

You have the right to correct any inaccurate or incomplete information.

Right to Erasure

You may request deletion of your data under certain circumstances.

Right to Restrict Processing

You may request that data processing be restricted in certain cases.

Right to Data Portability

You may request a copy of your data in a machine-readable format.

Right to Object

You may object to your data being used for specific purposes.

To exercise any of these rights, email [email protected]. Coebet will respond within 30 days.

9. Protection of Minors

Coebet is strictly for users aged 18 and above. We do not knowingly collect data from anyone under 18. If we become aware that a minor has registered by mistake, their account will be immediately closed and all associated data will be deleted.

If parents or guardians believe their child has registered on Coebet, please contact us immediately at [email protected].

10. Data Retention Period

We retain your information only for as long as necessary. For active accounts, data is kept to deliver our services. When an account is closed:

  • Financial & Transaction Data: retained for a maximum of 5–7 years as required by law.
  • KYC Verification Documents: retained for up to 5 years in accordance with regulatory requirements.
  • General account information: deleted within 36 months of account closure.
  • Technical logs: automatically deleted after 12 months.

11. Policy Changes

Coebet may update this Privacy Policy at any time. For significant changes, you will be notified at your registered email address at least 14 days before the changes take effect, and a notice will be posted on the website.

Continued use of the platform after any changes constitutes acceptance of the updated policy. The date of the most recent update is always shown at the top of this page.

12. Contact & Complaints

For any privacy-related questions, requests, or complaints:

Coebet processes all privacy-related requests within 30 days. Complex cases may require up to an additional 60 days, in which case you will be notified in advance.

Common Privacy Questions

Frequently Asked Questions about Coebet's Data Protection

No. Coebet never sells or shares your mobile number or personal information with third parties. Mobile banking numbers are only sent to a secure payment gateway for payment processing purposes — nowhere else.

Most data is deleted within 36 months of account closure. However, financial and transaction records must be retained for 5–7 years in accordance with international financial regulations. KYC documents are also retained as required by regulatory guidelines.

Every marketing email includes an "Unsubscribe" or "Opt-Out" link at the bottom. Clicking it will immediately stop marketing emails. You can also manage your notification preferences from your account settings.

Yes. Under the GDPR right to data portability, you may request a copy of your data. Email us at [email protected] and coebet will send your information in a machine-readable format (CSV or JSON) within 30 days.
Your Data in Safe Hands

Play with Confidence — Coebet Has You Covered

Your privacy is our top priority. Join Coebet and enjoy gaming in a safe and trusted environment.

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